What our customers ask most
Frequently Asked Questions
Please reach out to us if you have any further questions.
What is your pricing?
Ticket prices vary depending on when you’re making your booking, peak and off-peak, or special prices for certain experiences. The price includes the 10-15 minute safety briefing & scoreboard (Zero Latency), as well as the experience/s that you have reserved.
Our standard ticket prices are cheaper than other Zero Latency venues at $49 for 45 minute overall experience (30 minutes of game time, 10 minutes of briefing and suit-up), 5 minutes of scoreboard review). our VR Escape Rooms and VR Arcade are also very competitively priced.
Current pricing is as below excluding Public Holidays or private events:
- All Zero Latency Ticket Pricing $49pp
- All Herozone or vrCAVE pricing $39pp
- Discounts apply for large bookings, enquire by filling in the form on the bookings page or by sending us an email at info@zerolatencygeelong.com
Who can or can’t play Zero Latency?
People with vision in one eye are able to play.
Players must be 10 years and over to play.
Players under the influence of alcohol or drugs will not be allowed to play. You will not receive a refund or credit.
Generally, our experiences are not suitable for players who are pregnant, require assistance with mobility, are deaf or hearing impaired, are blind, or have a heart condition.
The experience may trigger epileptic seizures, seizures, fainting, or severe dizziness, even in people who have no history of these conditions. Players with a previous history of epilepsy or seizures, loss of awareness, or other symptoms linked to an epileptic condition should consult a doctor before playing the experience.
How do people avoid hitting each other or a wall?
We have in-game safety mechanisms that will alert you when you’re close to another person or a wall. We also have a Game Master watching at all times, to help prevent this from happening. It is up to you to pay attention and follow all instructions at all times to remain safe.
What is your cleaning and sanitisation process?
Headsets and controllers are fully cleaned and sanitised after every session. There is always time allocated between experiences to ensure a thorough cleaning after use.
